Coordonnées

STORE POLICY

1. Shipping & Delivery

We process all orders within [1 to 3] business days.

  • Standard Shipping: Delivery usually takes [7 to 15] business days, depending on your location.

  • Tracking: Once your order is shipped, you will automatically receive a tracking number via email to follow your package in real-time.

  • Customs & Duties: [Looma] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

2. Returns & Refunds

We want you to love your purchase! If you are not completely satisfied, we are here to help.

  • Return Window: You have [14 or 30] days from the date of delivery to request a return.

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

  • Refunds: Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within [5 to 7] business days.

3. Damaged or Lost Packages

If your product arrives damaged or defective, please contact our support team immediately at [aide@looma.com] with:

  1. Your order number.

  2. A clear photo or video of the damaged item. We will gladly send you a replacement free of charge or issue a full refund.

4. Order Cancellations & Modifications

Because we strive to process and ship orders as quickly as possible, you can only modify or cancel your order within [12 to 24] hours of purchase. After this window, the order cannot be canceled, and you will need to follow our standard return process once the package arrives.

5. Customer Support

Have a question about your order, a product, or a return? Our team is dedicated to providing you with the best experience.

  • Email us at: support@olyiastore.com

  • We respond to all inquiries within 24 to 48 hours (excluding weekends and holidays).