Shipping policy

Here is the English version, fully optimized and tailored for Oliyia:

🌍 Shipping Policy – Oliyia

At Oliyia, our mission is to bring our products to you, no matter where you are in the world. That is why we offer fully secured worldwide shipping.

1. Processing and Delivery Times

The total time to receive your order includes processing time in our warehouses and transit time by the carriers.

  • Processing Time: All orders are validated, prepared, and shipped within 2 to 3 business days (excluding weekends and public holidays).

  • Worldwide Shipping Time: Once your package is collected by the carrier, the estimated delivery time is 5 to 7 business days.

Please Note: While we do everything we can to meet these deadlines, external factors beyond our control (such as customs inspections, severe weather, or peak shopping seasons) may occasionally delay delivery.

2. Shipping Fees

Shipping rates are automatically calculated at checkout based on the destination address:

  • Standard Shipping: [Example: Free for orders over $50 / or a flat rate of $4.99].

  • Secured Shipping (Loss/Theft Insurance): [Example: $2.99]. This premium option guarantees an immediate, priority reshipment of your order if your package is lost or stolen during transit.

3. International Order Tracking

As soon as your package leaves our fulfillment center, you will receive a confirmation email containing an international tracking number. You will be able to follow every step of your delivery in real time directly on our website or through the carrier's tracking platform.

4. Customs, Duties, and Import Taxes

For international shipments, customs duties, import taxes, or brokerage fees may be applied depending on the legislation of the destination country.

These fees are governed by local authorities and are the sole responsibility of the buyer. Oliyia has no control over these charges and cannot predict their amount.

5. Delivery Responsibility

  • Incorrect Address: It is the buyer's responsibility to verify the accuracy of the shipping address before validating the order. Oliyia cannot be held responsible for delivery failures caused by incorrect or incomplete addresses.

  • Unclaimed Packages: If a package is returned because it was not collected in time from the carrier or point of contact, or if the customer refused to pay customs fees, reshipping fees will be charged to the customer.

Questions about your delivery?

Our international customer support team is here to help. Contact us at:support@olyiastore.com